Getting started with Level up is straightforward once you know the steps — this guide walks you through each one. Whether you’re new to online casinos or a seasoned player, understanding the process ensures a smooth experience.
What You Need First
- A valid email address for account verification.
- A reliable internet connection and a compatible device (PC, smartphone, or tablet).
- Accepted payment methods: credit/debit cards, e-wallets like Skrill or Neteller, or bank transfers.
- Proof of identity (government-issued ID, utility bill) for KYC procedures.
- Age verification: you must be at least 18 years old or the legal gambling age in your jurisdiction.
How to Sign Up
- Visit the casino’s website using a secure browser.
- Click the ‘Sign Up’ or ‘Register’ button, usually located at the top right.
- Fill in the registration form with your personal details (name, date of birth, address, email).
- Create a username and a strong password. Enable two-factor authentication if available.
- Accept the terms and conditions, and confirm you are of legal age.
- Submit the form. You will receive a verification email; click the link to activate your account.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before withdrawing winnings. For example, a 100% deposit match bonus of $100 with a 40x wagering requirement means you need to wager $100 * 40 = $4,000 in total. Here’s the detailed calculation:
Formula: Wagering Requirement = (Bonus Amount) × (Wagering Multiplier).
If you deposit $100 and receive a $100 bonus, the total to wager is $4,000. If the game contribution is 100% for pokies and 10% for table games, playing pokies counts fully, but table games only 10% of your bet counts. To clear the wagering, you might focus on pokies. Let’s say you play pokies with an average RTP of 96%. Over $4,000 in bets, the expected loss is $4,000 × (1 – 0.96) = $160. So from a $100 bonus, your expected cash after wagering is $100 – $160 = -$60 (a loss). This shows why understanding wagering is crucial.
Licence & Player Protection
Level up operates under a Curacao eGaming licence. Important: winnings from Curacao-licensed casinos may be subject to local income tax in some jurisdictions, unlike those from MGA-licensed sites. Always check your local tax laws. The casino uses SSL encryption to protect your data and offers responsible gambling tools like deposit limits and self-exclusion.
Banking & Payments
| Payment Method | Type | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|---|
| Visa/Mastercard | Credit/Debit | $20 | $20 | 1-3 business days |
| Skrill | E-wallet | $10 | $10 | Instant to 24 hours |
| Neteller | E-wallet | $10 | $10 | Instant to 24 hours |
| Bank Transfer | Direct | $50 | $50 | 3-7 business days |
| Cryptocurrency | Bitcoin, etc. | $20 | $20 | Instant to 1 hour |
Common Problems & Fixes
- Problem: Cannot log in. Fix: Check your username and password. Use the ‘Forgot Password’ option to reset. If account is locked, contact support.
- Problem: Withdrawal pending for days. Fix: Ensure all documents are uploaded for KYC. Withdrawals are processed after verification.
- Problem: Game not loading. Fix: Clear browser cache, update Flash or enable HTML5. Try a different browser or device.
- Problem: Bonus not credited. Fix: Check if you entered a bonus code during deposit. Ensure the bonus terms are met (min deposit, eligible games).
- Problem: Account verification rejected. Fix: Submit clear, unexpired documents. Name must match registration details.
- Problem: Self-exclusion not working. Fix: Contact support immediately to confirm exclusion is active.
Common Questions
How long do withdrawals take?
Withdrawals typically take 1-3 business days for cards, instant to 24 hours for e-wallets, and 3-7 days for bank transfers. Cryptocurrency withdrawals are often instant.
What is the minimum deposit?
The minimum deposit is $10 for e-wallets and $20 for cards and cryptocurrencies. Bank transfers require $50.
Can I play on mobile?
Yes, the casino has a mobile-optimized website that works on all devices. No app download is required; simply use your browser.
Are pokies fair?
All games use Random Number Generators (RNG) and are tested by third-party agencies. RTP percentages are published for each game.
Do I need to provide ID?
Yes, for the first withdrawal and for any large transactions. This is part of KYC regulations to prevent fraud and money laundering.
Is there a loyalty program?
Yes, regular players earn comp points that can be exchanged for bonuses or free spins. Higher tiers offer faster withdrawals and personal account managers.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings. This helps with responsible gambling.
What happens if I forget my password?
Click ‘Forgot Password’ on the login page. You will receive an email to reset it. If you don’t receive the email, check spam or contact support.
Is my data safe?
The casino uses SSL encryption to protect personal and financial data. It also complies with data protection regulations.
Insider Advice
If you face a delayed withdrawal, take these steps:
- Check the pending status in your account. Withdrawals often require manual processing within 24-48 hours.
- Ensure all KYC documents are submitted and verified. Incomplete verification is the #1 cause of delays.
- Contact live chat support with your account details and withdrawal ID. Be polite but firm.
- If no response in 24 hours, escalate via email with a reference number. Most casinos resolve within 3 business days.
- As a last resort, file a complaint with the Curacao eGaming licensing authority. Include screenshots of communication.
- Timeframes: initial verification may take up to 48 hours, then withdrawal processing 1-5 business days depending on method.
By following this guide, you can navigate sign-up, wagering, and banking with confidence. Always gamble responsibly and understand the terms before playing.