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New to GoldMine Premium? Check out our Getting Started With GoldMine information page.
What is CRM?
Customer relationship management—often called CRM, CRM system, or CRM software—is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organizational efficiency, while helping to improve customer experience.
What can CRM do for your organization?
CRM can help reduce costs and increase profitability by organizing and automating business processes that nurture customer relationships and satisfaction across all interactions—marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.
We offer sync and mobile access apps that enable you to manage your customer information on your mobile devices, we also have several add-on tools that integrate and manage data, reporting and analysis tools to help you make better decisions. Check out some of our Email Marketing tools for GoldMine. We even allow you to download campaign data from Constant Contact directly into your Goldmine CRM application out of the box.
GoldMine Premium Edition
features are developed to help you better manage your business information needs with a complete set of visual dashboards across all CRM functionality. GMPE has pre-built dashboard parts for marketing automation, sales force automation and customer service business processes, and, clients have the ability to configure their own dashboard parts that match their specific CRM procedures.
GoldMine also supports robust integration into the worlds most commonly used activity and email management tool, Microsoft Outlook. Now, GoldMine users can visually analyze the state of their business for better decision making in addition to improved client relationship tracking and user productivity.
GoldMine Premium Edition will positively impact your productivity, customer relationship capabilities, and will continue to help you better manage your sales, marketing, and customer service efforts.
Same product, two deployment choices –
Buy it/Own it – GoldMine Premium Edition
Monthly Subscription/Cloud Hosting – GoldMine Cloud
Schedule all types of contact interactions, such as calls, meetings, appointments, follow up’s and requests. View activities via the group calendar or interactive list. Integrated with MS Outlook for mail, contacts and calendar.
Import leads from a variety of different file formats. Assign source codes to each lead to segment your database. Lead analysis allows users to easily view lead characteristics, such as conversion ratios, lead profits, and campaign performance.
Schedule follow-up tasks, track customer information. Powerful forecast, quota assignment and opportunity tracking capabilities for solid sales analysis.
Pre-built dashboards for marketing, sales opportunities, activity analysis, and customer service. Ability to configure your own dashboards. Customizable knowledge base.
Customized marketing campaigns. Integration with Constant Contact email. Target the right contacts for each customized marketing campaign.
GoldMine’s unique integration with Constant Contact provides you a feature-rich email marketing suite. Target the right contacts for each customized marketing campaign.
GoldMine’s robust capabilities and high ease-of-use deliver rapid time to benefit and return on investment. With GoldMine, you’ll improve effectiveness, accelerating your goal achievement up to 15%, boost productivity up to 10%, increase the number of deals you close by up to 16% and retain 50% more of your customers over a five-year period.
View a list of all the GoldMine software suite of products.
Check out our Getting Started with GoldMine page.
| What’s Different About GoldMine? | GoldMine | Competitors |
|---|---|---|
|
Concurrent Pricing – Buy only the number of licenses needed to support the maximum number of users that will be on at one time |
Yes |
Named licenses only meaning you need a license for each user who accesses the system
|
|
Universal Search – Find that piece of critical information no matter where you stored it in GM, including linked and not linked documents across network drives |
Yes |
Search limited to fields within the application |
|
Customer Service – Customer Service, Knowledge Management and the ability to log tickets 24/7 |
Yes |
Typically there is an additional charge for Customer Service, Knowledge Management, and self service |
|
Interactive Drill-Down Dashboards – You can view the data that is behind any graph to get better insight to make better business decisions |
Yes |
Many solutions have static dashboards with no drill-down, or you need to buy an additional tool |
|
All the features you need – Marketing, sales, customer service and reporting |
Yes |
Other competitors often charge for individual modules |
GoldMine Premium Edition System Requirements
These system requirements are supplied by the manufacturer via their GoldMine Installation Guide. Please note that requirements may vary by implementation type and size of implementation. Contact First Direct Corp. for more information.
Server Operating Systems:
Hardware: (minimum)| (recommended)
RAM – 4GB | 16GB
HDD – 10G | 1TB+
CPU/Processor – (Intel or AMD) 2GHz | Fastest available
Workstation/Users Hardware: (minimum)| (recommended)
4 GB RAM| 16GB+
Microsoft SQL Server (Express, Standard, Workgroup):
Please Note:
Additional Server System Requirements
Server Memory Requirements
NOTE: The following table lists recommended RAM allocations. Your actual RAM requirement can vary depending on other Performance Considerations. Insufficient RAM might cause you machine to process data more slowly.
Database Size Minimum RAM Allocation
50 MB 128 MB
100 MB 256 MB
500 MB < 2 GB 512 MB
2–5 GB 1 GB
5–12 GB 2 GB
12+ GB 3 GB
NOTE: You might also need to increase your RAM allocation when using Universal Search and Full Text Search in GoldMine.
Performance Considerations
The amount of RAM you have in your Server and the CPU speed requirements vary depending upon your database size and these factors:
NOTE: These factors are in addition to the database size and RAM recommendation listed in the table for Server Memory Requirements. For example, if you have a 2 GB mailbox database table, you would need to increase the RAM to match the recommendations accordingly.
■ Number of items in the database:
■ Number of simultaneous users on the network
■ Database size
■ Mailbox records (often the largest table and most used)
First Direct Corp. has over 30+ years of experience using, selling and supporting QuoteWerks software.
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